Impactful Emergency Communications Dispatcher

Regional 911 Intake Solutions; Lake Carmel (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Regional 911 Intake Solutions in Kent, PA seeks Public Safety Dispatchers and Telecommunicators to support the flow of information between the public and emergency response agencies. You may handle call taking, police and fire dispatch, EMS coordination, or a mix of tasks.

This role demands organization, decisive thinking, and the ability to apply agency procedures while keeping callers and responders informed throughout incidents.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Accurate typing, active listening, clear communication, and multitasking are essential.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma or GED

Tools

CAD software

Radio equipment

Job description

Regional 911 Intake Solutions in Kent, PA seeks Public Safety Dispatchers and Telecommunicators to support the flow of information between the public and emergency response agencies. You may handle call taking, police and fire dispatch, EMS coordination, or a mix of tasks.

This role demands organization, decisive thinking, and the ability to apply agency procedures while keeping callers and responders informed throughout incidents.