Emergency Communications Dispatcher (Public Safety)

Regional 911 Intake Solutions; West Rockhill (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Regional 911 Intake Solutions seeks a public safety dispatcher for a consolidated center in Pennsylvania. You will process police, fire, rescue and medical requests, dispatch units, verify incident details, monitor radio channels, and maintain incident records.

Shifts may include nights, weekends, and holidays. A high school diploma or equivalent is commonly required; cross-training is sometimes provided, and some assignments require credentials such as public safety telecommunicator or

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.
• Applicants may need credentials such as public safety telecommunicator, emergency medical dispatch, fire dispatch, or police dispatch depending on the assignment.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks a public safety dispatcher for a consolidated center in Pennsylvania. You will process police, fire, rescue and medical requests, dispatch units, verify incident details, monitor radio channels, and maintain incident records.

Shifts may include nights, weekends, and holidays. A high school diploma or equivalent is commonly required; cross-training is sometimes provided, and some assignments require credentials such as public safety telecommunicator or