Emergency Communications Dispatcher - Public Safety

Regional 911 Intake Solutions; Lattimer (PA); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance resources

Professional development

Job summary

Regional 911 Intake Solutions in Pennsylvania is seeking Public Safety Dispatchers and Telecommunicators to support the flow of information between the public and emergency responders. Duties may include call taking, police and fire dispatch, and EMS coordination.

You will organize incoming information, apply agency procedures, and keep callers and responders informed. The role involves continuous staffing, rotating shifts, nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent.
• Accurate typing and active listening.
• Clear communication and the ability to switch between tasks.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma

Tools

CAD software

Radio systems

Job description

Regional 911 Intake Solutions in Pennsylvania is seeking Public Safety Dispatchers and Telecommunicators to support the flow of information between the public and emergency responders. Duties may include call taking, police and fire dispatch, and EMS coordination.

You will organize incoming information, apply agency procedures, and keep callers and responders informed. The role involves continuous staffing, rotating shifts, nights, weekends, and overtime.