Impactful Operations and Data-Driven Program Manager

Amazon; Shepherdsville (KY); On-site; USD 67,000 - 117,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Program Manager to join the Worldwide Returns & ReCommerce (WWR&R) team in Kentucky. You will scope, design, and implement operational capabilities, processes, and tools to optimize returns, reduce costs, and improve customer experience across cross-functional partners.

You will work with product managers, software engineers, and operations to deliver scalable solutions, dashboards, and SOPs, and you will drive performance metrics and stakeholder alignment across the

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Advanced Excel skills (Pivot Tables, VLOOKUP) and SQL.
• Experience working cross-functionally with tech and non-tech teams.
• Experience driving end-to-end delivery and communicating results to senior leadership.

Responsibilities

• Develop operational capabilities to support new business needs.
• Reduce costs through performance efficiencies in operations.
• Create SOPs to ensure compliance, quality, and scalability.
• Build field tools and dashboards to track success metrics.
• Collaborate with cross-functional teams (NCRC, ReCommerce, ROE, Tech).
• Scope, design, and implement programs end-to-end.

Skills

Program management

Process improvement

Cross-functional collaboration

Data analysis

Stakeholder management

Tools

Excel

SQL

Job description

Amazon is seeking a Program Manager to join the Worldwide Returns & ReCommerce (WWR&R) team in Kentucky. You will scope, design, and implement operational capabilities, processes, and tools to optimize returns, reduce costs, and improve customer experience across cross-functional partners.

You will work with product managers, software engineers, and operations to deliver scalable solutions, dashboards, and SOPs, and you will drive performance metrics and stakeholder alignment across the