Program Manager, Relo Ops Excellence, Relo Ops Integration, RLOI

Amazon; Shepherdsville (KY); On-site; USD 67,000 - 117,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Program Manager to join the Worldwide Returns & ReCommerce (WWR&R) team in Kentucky. You will scope, design, and implement operational capabilities, processes, and tools to optimize returns, reduce costs, and improve customer experience across cross-functional partners.

You will work with product managers, software engineers, and operations to deliver scalable solutions, dashboards, and SOPs, and you will drive performance metrics and stakeholder alignment across the

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Advanced Excel skills (Pivot Tables, VLOOKUP) and SQL.
• Experience working cross-functionally with tech and non-tech teams.
• Experience driving end-to-end delivery and communicating results to senior leadership.

Responsibilities

• Develop operational capabilities to support new business needs.
• Reduce costs through performance efficiencies in operations.
• Create SOPs to ensure compliance, quality, and scalability.
• Build field tools and dashboards to track success metrics.
• Collaborate with cross-functional teams (NCRC, ReCommerce, ROE, Tech).
• Scope, design, and implement programs end-to-end.

Skills

Program management

Process improvement

Cross-functional collaboration

Data analysis

Stakeholder management

Tools

Excel

SQL

Job description

Description
At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects.

Description
At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects.
We are an agile, innovative organization dedicated to “making zero happen” to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.
In this role, you will work closely with product managers, program managers, software developers, and operations stakeholders to improve the Customer Returns and ReCommerce processes and tools. You will manage established programs for our operations teams to ensure the best associate and customer experience.
Key job responsibilities

• Operational capabilities to support new business needs
• Operational processes to reduce cost through performance efficiencies
• Standard Operating Procedures to ensure compliance, quality, and scalability
• Field tools and dashboards to assist with execution of brilliant basic pillars
• Shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs and Tech – as cross functional stakeholders
• Create dashboards and track success metrics
  

A day in the life
The Program Managers of the OI team own scoping, designing, and implementing:

• Operational capabilities to support new business needs
• Operational processes to reduce cost through performance efficiencies
• Standard Operating Procedures to ensure compliance, quality, and scalability
• Field tools and dashboards to assist with execution of brilliant basic pillars
• Shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs and Tech – as cross functional stakeholders
  

About The Team
The ReLo Ops Integration (RLOI) team innovates across all aspects of ReLo UTR operations (Crets, AW, Specialty, External Repairs) to drive performance efficiencies while maintaining or raising the quality bar. Scalable long‑term processes drive the team’s vision yet do not hamper a culture of implementing scrappy, quick wins for pilots and continuous improvement.
Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
  

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
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Company - Amazon.com Services LLC
Job ID: A10455885