Senior Program Manager - Returns & Supply Chain Innovation

Amazon; Shepherdsville (KY); On-site; USD 104,000 - 155,000; Full time

Job summary

Amazon is seeking a program manager to own the direct-to-disposition initiative, blending product innovation, operations optimization, and supply chain transformation across the returns lifecycle. You will collaborate with product managers, software developers, vendor managers, and operations stakeholders to deliver scalable solutions that improve how we process returns.

You will manage end-to-end program delivery, track KPIs and SLAs, onboard partners, and design processes that reduce defects.

Qualifications

• 5 years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Drive program objectives through effective program management, project planning, implementation oversight, and development of processes and documentation.
• Design and scale services and tools that grow with business volume and complexity; own the program to implement total recovery optimized logic at return creation.
• Develop and track key performance indicators and service level agreements.
• Lead cross-functional communication for program updates, policies, and processes.
• Drive resolution of critical customer issues through root cause analysis.
• Negotiate and establish efficient processes across partner teams to eliminate dependencies and defects

Skills

Program management

Data-driven decision making

Cross-functional collaboration

Strategic planning

Education

Master’s degree or MBA

Tools

General AI tools

Job description

Amazon is seeking a program manager to own the direct-to-disposition initiative, blending product innovation, operations optimization, and supply chain transformation across the returns lifecycle. You will collaborate with product managers, software developers, vendor managers, and operations stakeholders to deliver scalable solutions that improve how we process returns.

You will manage end-to-end program delivery, track KPIs and SLAs, onboard partners, and design processes that reduce defects.