Senior Program Manager, Direct-to-Disposition & ReCommerce

Amazon; Shepherdsville (KY); On-site; USD 104,100 - 155,400; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a seasoned Program Manager to own the direct-to-disposition initiatives, bridging product innovation, operations optimization, and supply chain transformation. You will work with product managers, program managers, software developers, vendor managers, and operations stakeholders to transform how we process returns at scale.

You will lead end-to-end program delivery, onboard partners, and design scalable services that optimize recovery and return routing.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Responsibilities

• Drive program objectives through effective program management, project planning, implementation oversight, and development of processes and documentation.
• Design and scale services and tools that grow with business volume and complexity to implement optimized return flows.
• Develop and track key performance indicators and service level agreements, supporting status updates and benchmark data.
• Lead cross-functional communication for program updates, policies, and processes.
• Drive resolution of critical customer issues through root cause analysis.

Skills

Program management

Data-driven decisions

Stakeholder communication

Tools

AI tools

Job description

Amazon is seeking a seasoned Program Manager to own the direct-to-disposition initiatives, bridging product innovation, operations optimization, and supply chain transformation. You will work with product managers, program managers, software developers, vendor managers, and operations stakeholders to transform how we process returns at scale.

You will lead end-to-end program delivery, onboard partners, and design scalable services that optimize recovery and return routing.