Sr. Manager, Product Management, Worldwide Returns & ReCommerce

Amazon; Factoria (WA); On-site; USD 178,000 - 241,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Worldwide Returns & ReCommerce (WWR&R) seeks a seasoned product leader to own the vision and roadmap for under-the-roof quality across the global Reverse Logistics network. You will translate complex operational challenges into clear product requirements, partner with engineering, and deliver scalable solutions that improve data-driven quality metrics and customer trust.

You will collaborate with cross-functional teams to define success metrics, drive prioritized backlogs, and influence

Qualifications

• 12+ years of product or program management experience.
• 6+ years of team management experience.
• Bachelor's degree required.
• Experience owning/driving roadmap strategy and definition.
• Experience with feature delivery and tradeoffs of a product.

Responsibilities

• Define and own the product vision & roadmap for under-the-roof Advanced programs across the global Reverse Logistics network.
• Translate operational and customer pain points into product requirements by analyzing data and working backward from outcomes.
• Prioritize and manage the product backlog, balancing recovery, seller recovery, and customer trust.
• Partner with cross-functional engineering, data science, and applied science teams to deliver scalable, tech-driven solutions (e.g., fraud detection models).
• Define success metrics and KPIs; instrument programs to measure impact and iterate.
• Influence senior leadership by presenting strategy, roadmap progress, and results in leadership forums.
• Drive cross-functional alignment to launch new product initiatives that improve recovery while reducing concessions.
• Champion experimentation, A/B tests, pilots, and proofs-of-concept to validate hypotheses before scaling.

Skills

Product management

Team leadership

Data-driven decisions

Stakeholder communication

Program management

Education

Bachelor's degree

Master's degree or above (preferred)

Tools

ML deployment frameworks

Job description

At Amazon Worldwide Returns & ReCommerce (WWR&R), we aspire to zero: zero cost of returns, zero defects, and zero waste.
We are an agile, innovative organization dedicated to 'making zero happen' to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.
In this role, you will own the product vision and roadmap for under-the-roof quality—driving evaluation accuracy, sellable yield, and customer trust across Amazon's global Reverse Logistics network. You will define the "what" and "why" by translating complex operational challenges into clear product requirements, prioritized backlogs, and measurable outcomes. Working at the intersection of operations, technology, and business, you will identify customer and seller pain points, leverage data to size opportunities, and partner with engineering to deliver scalable solutions that improve quality metrics and reduce concessions. You will set the long-term product strategy while shipping iterative improvements, and influence cross-functional stakeholders from front-line associates to VP-level leaders.
Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!

Key job responsibilities

• Define and own the product vision & roadmap for under-the-roof Advanced programs and own performance across the global Reverse Logistics network
• Translate operational and customer pain points into product and program requirements by conducting deep dives, analyzing data, and working backward from desired outcomes
• Prioritize and manage the product backlog, making crisp trade-offs between Amazon recovery, seller recovery, and customer trust
• Partner with cross functional engineering, data science, and applied science teams to design and deliver scalable, technology-driven solutions (e.g., fraud detection models) that raise detection rates
• Define success metrics and KPIs; instrument programs to measure impact and iterate
• Influence senior leadership by presenting strategy, roadmap progress, and results in WBR, MBR, and QBR forums
• Drive cross-functional alignment with ReLo Operations, ACES, RCX, and BRP teams to launch new product initiatives that improve recovery while reducing concessions
• Champion a culture of experimentation, A/B tests, pilots, and proof-of-concepts to validate hypotheses before scaling

Basic Qualifications

• 12+ years of product or program management, product marketing, business development or technology experience
• 6+ years of team management experience
• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product

Preferred Qualifications

• Experience driving collaborative projects from conception to delivery, or experience with training and deploying machine learning systems to solve large-scale optimizations
• Experience communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
• Master's degree or above in management, business administration, economics, engineering, marketing
• Experience communicating complex information and solutions to senior stakeholders and influencing decisions
• Experience programmatically testing products, measuring test coverage, developing the best automation, driving testability and diagnostic
• Experience managing multiple competing priorities simultaneously and driving goals to completion
• Experience in program management, logistics, operations, supply chain, transportation, or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Preferred Qualifications

• Experience driving collaborative projects from conception to delivery, or experience with training and deploying machine learning systems to solve large-scale optimizations
• Experience communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
• Master's degree or above in management, business administration, economics, engineering, marketing
• Experience communicating complex information and solutions to senior stakeholders and influencing decisions
• Experience programmatically testing products, measuring test coverage, developing the best automation, driving testability and diagnostic
• Experience managing multiple competing priorities simultaneously and driving goals to completion
• Experience in program management, logistics, operations, supply chain, transportation, or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 178,100.00 - 240,900.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.