Sr. Program Manager, Direct to Disposition, ReCommerce – Under the Roof

Amazon; Shepherdsville (KY); On-site; USD 104,000 - 155,000; Full time

Job summary

Amazon is seeking a program manager to own the direct-to-disposition initiative, blending product innovation, operations optimization, and supply chain transformation across the returns lifecycle. You will collaborate with product managers, software developers, vendor managers, and operations stakeholders to deliver scalable solutions that improve how we process returns.

You will manage end-to-end program delivery, track KPIs and SLAs, onboard partners, and design processes that reduce defects.

Qualifications

• 5 years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Drive program objectives through effective program management, project planning, implementation oversight, and development of processes and documentation.
• Design and scale services and tools that grow with business volume and complexity; own the program to implement total recovery optimized logic at return creation.
• Develop and track key performance indicators and service level agreements.
• Lead cross-functional communication for program updates, policies, and processes.
• Drive resolution of critical customer issues through root cause analysis.
• Negotiate and establish efficient processes across partner teams to eliminate dependencies and defects

Skills

Program management

Data-driven decision making

Cross-functional collaboration

Strategic planning

Education

Master’s degree or MBA

Tools

General AI tools

Job description

Description

In this role, you will own the program objectives for our direct-to-disposition program, working at the intersection of product innovation, operations optimization, and supply chain transformation. You will collaborate with product managers, program managers, software developers, vendor managers, and internal and third-party operations stakeholders to build solutions that fundamentally change how we process returns. You will have end-to-end visibility across the return supply chain and the opportunity to innovate on behalf of our customers at scale.

Key job responsibilities

Drive program objectives through effective program management, project planning, implementation oversight, and development of processes and documentation. This includes onboarding new partners with innovative capabilities and configuring returns injections in the direct-to-disposition program.

Design and scale services and tools that grow with business volume and complexity. This includes ownership of the program to implement total recovery optimized logic at return creation to route returns efficiently to their final disposition.

Develop and track key performance indicators and service level agreements. This includes supporting xBR, periodic status updates, and creation of benchmark data.

Lead cross-functional communication for program updates, policies, and processes

Drive resolution of critical customer issues through root cause analysis

Negotiate and establish efficient processes across partner teams to eliminate dependencies and defects

A day in the life

Our work is broad and deep, with no two days being the same. You will:

• Partner with business and technical teams across Amazon

Develop scalable solutions for complex problems

Flex between program manager, product owner, and project leader roles as needed

Drive end-to-end program delivery and results

About the team

We are a diverse team who:

Embrace different perspectives and experiences

Prioritize fun at work

Encourage work-life harmony

Celebrate wins and accomplishments together

Are backed by strong leadership dedicated to operational excellence

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Basic Qualifications

• 5 years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2 years of driving process improvements experience
• Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, AZ, Phoenix - 115,600.00 - 160,000.00 USD annually

USA, KY, Shepherdsville - 104,100.00 - 155,400.00 USD annually

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, TX, Irving - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually