Impactful Medicaid Income Maintenance Caseworker I

Alamance County Government; North Carolina; Sur place; USD 36 000 - 60 000; Plein temps

Résumé du poste

Alamance County Government seeks an Income Maintenance Caseworker I to support individuals and families in accessing Economic Services benefits. You will perform interviews, document reviews, and case maintenance while upholding confidentiality and respect for clients.

The role emphasizes compassionate service, attention to detail, and effective communication. Some positions may be time-limited depending on funding and may require emergency staffing as needed.

Qualifications

• Requires an associate degree in a related human services field.
• Or high school diploma with relevant paraprofessional/public contact experience.
• Familiarity with Microsoft Office and basic computer systems.
• Valid NC driver’s license.

Responsabilités

• Receive, review, and scan documentation supporting eligibility determinations into appropriate system.
• Conduct interviews with applicants for the Medicaid Program to gather necessary information and assess eligibility.
• Complete case maintenance activities, including changes in circumstances, participant registration and maintenance, address changes, and updates to contact information.
• Request, obtain, and document additional information from clients as needed to support eligibility determinations and maintain accurate case records.
• Explain program requirements, eligibility criteria, and available options to clients, providing guidance and referring them to appropriate programs or services as needed.
• Assist with answering and returning telephone calls and providing support to clients.
• Deliver professional, courteous, and responsive customer service while maintaining confidentiality and treating all clients with dignity and respect.
• Perform other related duties as assigned to support departmental operations.

Connaissances

Interviewing

Documentation

Customer service

Data entry

Formation

Associate degree in Human Services Technology

High school diploma + 2 years paraprofessional/public contact experience

High school diploma + 3 years paraprofessional/public contact experience

Outils

Microsoft Office

Basic computer systems

Description du poste

Alamance County Government seeks an Income Maintenance Caseworker I to support individuals and families in accessing Economic Services benefits. You will perform interviews, document reviews, and case maintenance while upholding confidentiality and respect for clients.

The role emphasizes compassionate service, attention to detail, and effective communication. Some positions may be time-limited depending on funding and may require emergency staffing as needed.