Income Maintenance Caseworker II: Eligibility & Data Expert

Sampson County; Clinton (NC); On-site; USD 36,000 - 44,000; Full time

Job summary

Sampson County DSS is seeking an Income Maintenance Caseworker to interview customers, verify information, determine eligibility and maintain records. The role requires strong computer skills and the ability to read and interpret policy and procedures within the NCFAST system.

Preferred candidates have related education or experience in human services and excellent communication with clients and public officials. EEO/AA employer; background checks and pre-employment testing apply.

Qualifications

• One year of experience as an Income Maintenance Caseworker I is required for an Income Maintenance Caseworker II.
• Candidates may qualify for an Income Maintenance Caseworker I with a bachelor or associate degree in a related field, or with high school plus relevant experience.
• DSS experience or willingness to obtain related credentials is preferred.

Responsibilities

• Interview customers, verify information, determine eligibility, and maintain records.
• Make changes to records within a specialized automated system (NCFAST).
• Read, analyze, and interpret rules, regulations, and procedures; communicate with clients and public officials to obtain data and explain requirements.

Skills

Computer skills

Policy interpretation

Communication

Data gathering

Education

Bachelor degree

Associate degree in Human Services Technology

High school diploma + 2 years paraprofessional experience

High school diploma + 3 years paraprofessional experience

Tools

NCFAST

Job description

Sampson County DSS is seeking an Income Maintenance Caseworker to interview customers, verify information, determine eligibility and maintain records. The role requires strong computer skills and the ability to read and interpret policy and procedures within the NCFAST system.

Preferred candidates have related education or experience in human services and excellent communication with clients and public officials. EEO/AA employer; background checks and pre-employment testing apply.