Medicaid Training Lead — Income Maintenance Expert

Alamance County Government; North Carolina; On-site; USD 52,000 - 68,000; Full time

Job summary

Alamance County Government is seeking an Income Maintenance Caseworker III – Family and Children’s Medicaid Trainer to develop and deliver engaging training for staff. You will interpret policy changes, stay current on Medicaid rules, and act as a technical resource for NC FAST while improving processes and materials.

You will mentor colleagues, lead quality assurance efforts, and assist in audits to ensure high-quality service delivery across the Family and Children’s Medicaid division.

Qualifications

• Bachelor’s degree or higher OR related associate degree.
• Experience with Medicaid or income maintenance programs.
• Proficient in NC FAST and policy interpretation.

Responsibilities

• Provide training and technical assistance to Medicaid staff and interpret policy changes.
• Conduct reviews of Medicaid cases to ensure compliance with applicable policies.
• Stay current on Medicaid and Economic Services policies and ensure accurate communications.
• Mentor staff through coaching and hands‑on training; support audit preparations.

Skills

Training delivery

Policy interpretation

Mentoring

Communication

Education

Bachelor’s degree or higher

Associate degree in Human Services / related

High school diploma with related experience

Tools

NC FAST

Microsoft Windows

Job description

Alamance County Government is seeking an Income Maintenance Caseworker III – Family and Children’s Medicaid Trainer to develop and deliver engaging training for staff. You will interpret policy changes, stay current on Medicaid rules, and act as a technical resource for NC FAST while improving processes and materials.

You will mentor colleagues, lead quality assurance efforts, and assist in audits to ensure high-quality service delivery across the Family and Children’s Medicaid division.