Impactful Income Maintenance Caseworker II

Alamance County Government; Burlington (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee wellness program

Paid time off

Job summary

Alamance County Government in North Carolina is seeking an Income Maintenance Caseworker to help families access food and medical assistance. You will conduct interviews, verify information, and maintain up-to-date case records to ensure accurate, policy-driven service delivery.

The role requires strong communication, empathy, and the ability to handle sensitive situations while managing an active caseload and guiding clients to community resources.

Qualifications

• High school diploma plus 3 years of paraprofessional or public contact experience.
• Experience in interviews, data gathering, analysis, and/or mathematical or legal tasks.
• Accredited associate degree in a related field.

Responsibilities

• Interview clients to determine eligibility for vital assistance programs.
• Verify and document information to ensure services meet policy.
• Help clients maintain benefits and keep detailed case records.
• Guide clients to community resources and manage active caseload.

Skills

Strong communication

Analytical thinking

Empathy

Multitasking

Problem solving

Time management

Active listening

Education

High school diploma

Associate degree in Human Services

Related associate degree

Job description

Alamance County Government in North Carolina is seeking an Income Maintenance Caseworker to help families access food and medical assistance. You will conduct interviews, verify information, and maintain up-to-date case records to ensure accurate, policy-driven service delivery.

The role requires strong communication, empathy, and the ability to handle sensitive situations while managing an active caseload and guiding clients to community resources.