Income Maintenance QA Analyst – Food & Nutrition Services

Alamance County Government; North Carolina; On-site; USD 42,000 - 64,000; Full time

Job summary

Alamance County Government is seeking an Income Maintenance Caseworker III on the Quality Assurance team to ensure Food and Nutrition Services are delivered accurately, efficiently, and with high quality. You will review work, identify improvements, and help strengthen processes that support staff and families in need.

You will partner with colleagues to champion accuracy, consistency, and continuous improvement, coordinating with caseworkers, supervisors, and trainers to meet program standards

Qualifications

• Graduation from a four-year college/university; or graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Business Administration, or a closely related curriculum; or graduation from high school with three years paraprofessional, clerical, or other public contact experience including data gathering and analysis.
• To qualify for the Income Maintenance Caseworker III position, in addition to the experience noted above, the candidate must have at least two years of additional experience as an Income Maintenance Caseworker, preferably within Food and Nutrition Services.
• Computer Skills: Prior experience with Microsoft Windows suite of products.
• License/Credentials: Possession of a valid NC driver's license.

Responsibilities

• Conduct case reviews for accuracy, timeliness, and compliance with FNS policy and procedures.
• Provide feedback to caseworkers and supervisors regarding case errors, discrepancies, or policy concerns.
• Track and document findings in accordance with state and county reporting requirements.
• Work directly with the agency's Quality Assurance Supervisor and Agency policy trainers to discuss any training needs to prevent agency errors moving forward.
• Collaborate with caseworkers, supervisors, and trainers to ensure staff have the necessary tools and guidance to improve accuracy.
• Maintain accurate and confidential records of all case reviews and findings.
• Assist with state or federal quality control reviews, audits, and corrective action plans as needed.

Skills

Analytical Thinking

Problem Solving

Attention to Detail

Communication

Time Management

Multi-tasking

Relationship Building

Education

Bachelor's or equivalent

Associate degree in Human Services or related

High school + paraprofessional experience

Tools

Microsoft Windows

Job description

Alamance County Government is seeking an Income Maintenance Caseworker III on the Quality Assurance team to ensure Food and Nutrition Services are delivered accurately, efficiently, and with high quality. You will review work, identify improvements, and help strengthen processes that support staff and families in need.

You will partner with colleagues to champion accuracy, consistency, and continuous improvement, coordinating with caseworkers, supervisors, and trainers to meet program standards