Impactful Income Maintenance Caseworker | Telework Eligible

Commonwealth of Pennsylvania; Lawrence Township (PA); Hybrid; USD 53,000 - 81,000; Full time

Job summary

The Commonwealth of Pennsylvania Department of Human Services is seeking an Income Maintenance Caseworker to support individuals and families in accessing benefit programs. After completing an 8-week IMSTP, you will assist customers by providing information and guiding them through eligibility and program rules.

This full-time role involves handling inquiries, determining eligibility for financial and medical programs (e.g., Medicaid, SNAP, LIHEAP), data entry, and thorough case documentation

Qualifications

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or
• A bachelor's degree; or
• Any equivalent combination of experience and training.

Responsibilities

• Interview customers by phone to gather information needed for case actions.
• Review and apply policy to decide eligibility for financial assistance, Medicaid, SNAP, LIHEAP, waivers, and other programs.
• Enter information into automated eligibility systems and complete required manual calculations.
• Type clear case comments that explain customer circumstances and changes.
• Apply federal and state regulations accurately while meeting required deadlines.
• Interpret policies and program rules to ensure correct processing of cases.

Skills

Interviewing

Data analysis

Communication

Education

Bachelor's degree

Job description

The Commonwealth of Pennsylvania Department of Human Services is seeking an Income Maintenance Caseworker to support individuals and families in accessing benefit programs. After completing an 8-week IMSTP, you will assist customers by providing information and guiding them through eligibility and program rules.

This full-time role involves handling inquiries, determining eligibility for financial and medical programs (e.g., Medicaid, SNAP, LIHEAP), data entry, and thorough case documentation