Income Maintenance Specialist — Remote/Hybrid

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Telework eligibility (part-time)

Job summary

The Commonwealth of Pennsylvania's Department of Human Services seeks an Income Maintenance Caseworker in Greene County to determine eligibility for assistance programs and guide customers through complex cases. After completing the IMSTP, you will perform duties in an office setting with regular hours and potential telework options.

Responsibilities include conducting client interviews, interpreting regulations, entering data, documenting cases, and meeting deadlines.

Qualifications

• Four years of experience in interviewing or work requiring analysis and interpretation of data.
• A bachelor's degree or an equivalent combination of experience and training.
• Educational requirements may be met within 3 months of graduating with a qualifying degree.

Responsibilities

• Eligibility Review: evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers.
• Customer Interviews: conduct phone and in-person interviews to gather information and understand customer circumstances.
• Policy Application: interpret and apply state and federal regulations to ensure accurate case decisions.
• Data Entry: enter information into automated systems and perform manual calculations for case processing.
• Case Documentation: write clear and thorough case comments to record changes and document decisions.
• Deadline Management: complete all assigned work within required timeframes and established procedures.

Skills

Interviewing

Data interpretation

Data analysis

Customer communication

Education

Bachelor's degree

Job description

The Commonwealth of Pennsylvania's Department of Human Services seeks an Income Maintenance Caseworker in Greene County to determine eligibility for assistance programs and guide customers through complex cases. After completing the IMSTP, you will perform duties in an office setting with regular hours and potential telework options.

Responsibilities include conducting client interviews, interpreting regulations, entering data, documenting cases, and meeting deadlines.