Remote-Eligible Benefits Specialist

Commonwealth of Pennsylvania; Pennsylvania; Híbrido; USD 48.000 - 58.000; Jornada completa

Descripción de la vacante

Commonwealth of Pennsylvania’s Department of Human Services seeks an Income Maintenance Caseworker to assist applicants with benefit programs, interview clients, determine eligibility for financial and medical assistance, and document case records. Training provided through an 8-week IMSTP, with telework options and standard office hours.

You will work in a controlled office setting, handle calls, and ensure policy compliance while meeting deadlines, with potential travel and overtime as needed.

Formación

• Four years of experience in interviewing or work requiring the analysis and interpretation of data.
• A bachelor’s degree.
• Any equivalent combination of experience and training.

Responsabilidades

• Interview customers by phone to gather information needed for case actions.
• Review and apply policy to decide eligibility for financial assistance, Medicaid, SNAP, LIHEAP, waivers, and other programs the department administers for applicants and recipients in accordance with state regulations.
• Enter information into automated eligibility systems and complete required manual calculations.
• Type clear case comments that explain customer circumstances and changes.
• Apply federal and state regulations accurately while meeting required deadlines.
• Interpret policies and program rules to ensure correct processing of cases.

Conocimientos

Interviewing

Data analysis

Policy interpretation

Educación

Bachelor's degree

Descripción del empleo

Commonwealth of Pennsylvania’s Department of Human Services seeks an Income Maintenance Caseworker to assist applicants with benefit programs, interview clients, determine eligibility for financial and medical assistance, and document case records. Training provided through an 8-week IMSTP, with telework options and standard office hours.

You will work in a controlled office setting, handle calls, and ensure policy compliance while meeting deadlines, with potential travel and overtime as needed.