Government Programs Customer Experience Specialist

Maximus; Los Indios (TX); On-site; USD 34,000 - 45,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility and program guidelines.

You will document all interactions, follow strict compliance and privacy standards, and escalate complex issues when needed, contributing to citizen experiences and

Responsibilities

• Handle inbound calls, emails, and chats from citizens and program participants.
• Document interactions and escalate complex issues when needed.

Job description

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility and program guidelines.

You will document all interactions, follow strict compliance and privacy standards, and escalate complex issues when needed, contributing to citizen experiences and