Citizen Services Associate - Impactful Government Programs

Maximus; Tampa (FL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Maximus is seeking a Customer Service Representative to support large-scale government programs in the public sector. The role handles inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.

You will document interactions, adhere to strict privacy and compliance standards, and escalate complex issues when needed.

Qualifikationen

Aufgaben

• Handle inbound calls, emails, and chats from citizens and program participants.
• Document interactions and maintain privacy and compliance standards.
• Escalate complex issues when needed and provide information on eligibility, application status, and program guidelines.

Jobbeschreibung

Maximus is seeking a Customer Service Representative to support large-scale government programs in the public sector. The role handles inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.

You will document interactions, adhere to strict privacy and compliance standards, and escalate complex issues when needed.