Emergency 911 Call Taker — Calm, Precise Caller Support

National Public Safety Careers; Austin (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for MC Grady, NC. These roles involve taking emergency calls, asking focused questions, confirming locations, and documenting information to coordinate responders.Duties may include working 24-hour shifts, rotating schedules, and completing required training and certifications. Applicants should have a high school diploma or equivalent and good listening, typing, and communication skills.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Familiarity with call-processing or dispatch software is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s contact information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm guidance to distressed callers within training.
• Utilize language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Takers for MC Grady, NC. These roles involve taking emergency calls, asking focused questions, confirming locations, and documenting information to coordinate responders.Duties may include working 24-hour shifts, rotating schedules, and completing required training and certifications. Applicants should have a high school diploma or equivalent and good listening, typing, and communication skills.