Impactful Eligibility Specialist & Case Manager

Knowledge Services; Elkhart (IN); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Benefits (health, etc.)

37.5 hour work week

Job summary

Knowledge Services in Elkhart, IN is hiring an Eligibility Specialist for the DFR program. The role focuses on processing applications for TANF, SNAP, and Medicaid, gathering client data, and ensuring documentation meets state rules.

The position emphasizes accuracy, timely communication, and data entry into state databases. A related degree is preferred, with HS diploma acceptable, and a strong customer service background is valued.

Qualifications

• Bachelor/Associate in Counseling or Social Services preferred; HS diploma accepted.
• Experience in social services or case management is desirable.
• Strong communication and data verification skills.

Responsibilities

• Gather data for public assistance programs face-to-face or by phone.
• Verify information aligns with state policies and requirements.
• Obtain release forms and medical records when needed.
• Verify income, assets and other documents; review program rules.
• Input data into state systems and respond to inquiries by phone or email.

Skills

Highly organized and analytical

Strong written/verbal skills

Microsoft Office proficiency

Basic math skills

Case management

Independent and dependable work style

Strong customer service

Education

Bachelor or Associate degree in Counseling or Social Services

High School Diploma or GED

Tools

Microsoft Office

Job description

Knowledge Services in Elkhart, IN is hiring an Eligibility Specialist for the DFR program. The role focuses on processing applications for TANF, SNAP, and Medicaid, gathering client data, and ensuring documentation meets state rules.

The position emphasizes accuracy, timely communication, and data entry into state databases. A related degree is preferred, with HS diploma acceptable, and a strong customer service background is valued.