Impactful Diversion Center Case Manager (QMHP)

Texas Panhandle Mental Health; Amarillo (TX); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Student Loan Forgiveness

Low-Cost Healthcare

Retirement Match

Generous PTO & Holidays

Life & Disability Insurance

Job summary

Texas Panhandle Centers in Amarillo, TX is seeking a Diversion Center Case Manager. The role delivers trauma-informed care, conducts life needs assessments, and provides skills training to adults 18+ across Amarillo and the surrounding service area.

The position requires QMHP credentialing, a bachelor's degree in a human services field, and a flexible schedule including weekends and on-call rotations. This is a full-time role aimed at growth and community impact.

Qualifications

• Bachelor’s degree from an accredited university in Psychology, Sociology, Social Work, Counseling, or related Human Services field (required for QMHP credentialing).
• Willing to work weekends with a flexible work schedule to accommodate the Diversion Center program.
• Participate in a 24/7 year-long rotating on-call schedule and respond in-person to activations, including holidays and weekends.
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA).

Responsibilities

• Maintain ethical and professional communications using trauma-informed care language.
• Conduct crisis responses and coordinate with individuals at risk of a crisis episode.
• Conduct comprehensive life needs assessments considering the individual and stakeholders.
• Provide skills training using evidence-based curriculum.
• Maintain same-day/next-day documentation with 95%+ compliance.
• Assist team during emergencies and crisis-related services.
• Conduct community follow-ups, assess safety, and provide referrals as needed.
• Maintain positive working relationships with LEOs, facilities, and staff.
• Spend 50% of time with individuals in the Reset Diversion program and other crisis platforms.
• Perform other essential functions and adhere to Conduct code.

Education

Bachelor’s degree in Psychology, Sociology, Social Work, Counseling, or related Human Services field (required for QMHP credentialing)

Job description

Texas Panhandle Centers in Amarillo, TX is seeking a Diversion Center Case Manager. The role delivers trauma-informed care, conducts life needs assessments, and provides skills training to adults 18+ across Amarillo and the surrounding service area.

The position requires QMHP credentialing, a bachelor's degree in a human services field, and a flexible schedule including weekends and on-call rotations. This is a full-time role aimed at growth and community impact.