Case Manager - Diversion Center (1426) (QMHP required)

Texas Panhandle Mental Health; Amarillo (TX); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Student Loan Forgiveness

Low-Cost Healthcare

Retirement Match

Generous PTO & Holidays

Life & Disability Insurance

Job summary

Texas Panhandle Centers in Amarillo, TX is seeking a Diversion Center Case Manager. The role delivers trauma-informed care, conducts life needs assessments, and provides skills training to adults 18+ across Amarillo and the surrounding service area.

The position requires QMHP credentialing, a bachelor's degree in a human services field, and a flexible schedule including weekends and on-call rotations. This is a full-time role aimed at growth and community impact.

Qualifications

• Bachelor’s degree from an accredited university in Psychology, Sociology, Social Work, Counseling, or related Human Services field (required for QMHP credentialing).
• Willing to work weekends with a flexible work schedule to accommodate the Diversion Center program.
• Participate in a 24/7 year-long rotating on-call schedule and respond in-person to activations, including holidays and weekends.
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA).

Responsibilities

• Maintain ethical and professional communications using trauma-informed care language.
• Conduct crisis responses and coordinate with individuals at risk of a crisis episode.
• Conduct comprehensive life needs assessments considering the individual and stakeholders.
• Provide skills training using evidence-based curriculum.
• Maintain same-day/next-day documentation with 95%+ compliance.
• Assist team during emergencies and crisis-related services.
• Conduct community follow-ups, assess safety, and provide referrals as needed.
• Maintain positive working relationships with LEOs, facilities, and staff.
• Spend 50% of time with individuals in the Reset Diversion program and other crisis platforms.
• Perform other essential functions and adhere to Conduct code.

Education

Bachelor’s degree in Psychology, Sociology, Social Work, Counseling, or related Human Services field (required for QMHP credentialing)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional Amarillo, TX, US

Salary Range: $40,809.60 To $46,009.60 Annually

Job Title: Case Manager - Diversion Center (1426) (QMHP required)

Location: Amarillo, TX (also serving the surrounding area)

Salary:$40,809.60 – $46,009.60 / year (based on experience level I, II, or III)

Job Type: Full-Time

Why Join Texas Panhandle Centers (TPC)?

At TPC, passion and meaningful work are rewarded. As a 501(c)(3) non-profit behavioral health (BH) and intellectual & developmental disability (IDD) provider, we offer a supportive environment where you truly make a difference in your community.

• Student Loan Forgiveness: 501(c)(3) designation qualifies employees for Public Service Loan Forgiveness (PSLF).
• Low-Cost Healthcare: Urgent Care visits for a low $10 co-pay, Teladoc (100% free for household), plus comprehensive Medical, Dental, & Vision.
• Retirement Match: Automatic 1% enrollment into a 457 Plan, plus up to 6% Employer Match in 403(b)/457 Plan.
• Generous PTO & Holidays: PTO accrual, standard holidays, PLUS 3 annual Floating Holidays (Mental Health, Celebrate Diversity, and Day to Remember).
• Life & Disability Insurance: Employer-paid life insurance (1.5x annual salary) and optional supplemental coverage.

Texas Panhandle Centers is seeking a Diversion Center Case Manager (1426) to deliver trauma-informed care, skills training, and recovery planning to adults (18+) across Amarillo and the surrounding service area. This role is ideal for human services graduates looking to gain direct clinical experience in a supportive, multi-disciplinary team environment.

Key Responsibilities:

• Maintain ethical and professional communications at all times using respectful trauma-informed care language.
• Conduct crisis responses and coordinate with individuals at risk of experiencing a crisis episode.
• Conduct comprehensive life needs assessments, considering needs as viewed by the individual, present service providers, law enforcement officer (LEO), and significant others in a timely manner.
• Provide skills training using evidence-based curriculum.
• Maintain same-day next-day documentation requirements and 95%+ compliance average for all individuals served.
• Execute prudent action in emergency situations and assist team members when individuals need crisis response or other diversion-based services.
• Conduct follow-ups in the community, assess for safety, complete mental health status exams, and provide appropriate referrals as necessary.
• Maintain a positive working relationship with LEO's, in-patient facilities, TPC staff, and all other stakeholders.
• Spend 50% of the time with individuals being served in the Reset Diversion program as well as other crisis platforms.
• Perform other essential functions and tasks necessary to carry out the purposes of the position.
• Adhere to TPC Business Code of Conduct and report concerns if ethical and/or business standards defined in the code are compromised.

Qualifications & Credentials:

• Bachelor’s degree from an accredited university in Psychology, Sociology, Social Work, Counseling, or a related Human Services field (required for QMHP credentialing).
• Work weekends and operate with a flexible work schedule to accommodate the needs of the Diversion Center program.
• Participate in a 24/7 year-long rotating on-call schedule and respond in-person to on-call activations when needed, including holidays and weekends.
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement can be found in Informational Documents .

Experience Level Tiering:

• Case Manager I ($40,809.60/yr): Entry Level – No experience required.
• Case Manager II ($43,305.60/yr): Minimum 1 year of behavioral health case management experience.
• Case Manager III ($46,009.60/yr): Minimum 2 years of behavioral health case management experience.
• Graduate-level coursework in a related field may substitute for up to 1 year of required experience.

Preferred Qualifications:

• 1 year of experience working with justice-involved individuals.

Texas Panhandle Centers is an Equal Opportunity Employer.