Diversion Center Case Manager I-III (Crisis Response)

Texas-Panhandle-Centers; Amarillo (TX); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Retirement plan

Telehealth access

Employee Assistance Program

Job summary

Texas Panhandle Centers (TPC) in Amarillo, TX is hiring for Case Manager I-III roles within a non-profit system providing mental health, substance use, and developmental disability services to families across the region. Salary ranges reflect experience levels and location, with full-time on-site work and a diverse benefits package.

Essential duties include crisis response, trauma-informed communications, comprehensive life needs assessments, and 24/7 on-call availability.

Qualifications

• Bachelor’s degree in a related human services field for QMHP credentialing.
• Case Manager II requires 1 year of behavioral health case management; Case Manager III requires 2 years.
• Willing to work weekends; flexible scheduling during the week.
• Valid Texas driver’s license and insurability under agency vehicle policy.

Responsibilities

• Maintain ethical, trauma-informed communications at all times.
• Conduct crisis responses and coordinate with Diversion Center staff and at-risk individuals.
• Perform comprehensive life needs assessments considering the client, providers, and support network.
• Allocate ~50% of time to Diversion and other crisis platforms.
• Maintain documentation with 95%+ compliance on all cases.
• Respond to on-call activations 24/7/365, including holidays and weekends.
• Foster positive relationships with law enforcement, facilities, and stakeholders.
• Conduct community follow-ups, assess safety, and provide referrals as needed.
• Adhere to the agency code of conduct and report any concerns.

Skills

Flexibility

Weekend availability

On-call readiness

Driver's license

Education

Bachelors degree in psychology / sociology / social work / counseling (QMHP credentialing)

Tools

2FA access

Job description

Texas Panhandle Centers (TPC) in Amarillo, TX is hiring for Case Manager I-III roles within a non-profit system providing mental health, substance use, and developmental disability services to families across the region. Salary ranges reflect experience levels and location, with full-time on-site work and a diverse benefits package.

Essential duties include crisis response, trauma-informed communications, comprehensive life needs assessments, and 24/7 on-call availability.