Impactful Consumer Collections Specialist

PSECU; Harrisburg (Dauphin County); On-site; USD 36,000 - 52,000; Full time

Job summary

PSECU is seeking a Consumer Collector to help reduce delinquency in unsecured loans, handling member outreach and ensuring compliance with applicable laws. The role involves proactive contact with members and coordination of collections efforts.

This position covers delinquency management, settlement processing, loan modification support, and vendor coordination, with a schedule of Monday–Friday 10:00am–6:00pm, plus every third Saturday. Training and development duties may be included.

Qualifications

• High school diploma or equivalent required.
• Experience in collections or customer service preferred.
• Experience using collections software or similar tools is a plus.

Responsibilities

• Handles incoming member contacts (calls, emails, etc.) and makes outbound calls.
• Processes delinquency-related tasks and works to reduce delinquency in unsecured loans.
• Ensures compliance with applicable laws and regulations and manages risk within responsibilities.
• Interacts with third-party vendors to ensure satisfactory work production.
• Assists in training new staff and performs other duties as assigned.

Skills

Member Contacts

Delinquency Management

Legal Compliance

Vendor Interaction

Training & Development

Education

High School (Required)

Job description

PSECU is seeking a Consumer Collector to help reduce delinquency in unsecured loans, handling member outreach and ensuring compliance with applicable laws. The role involves proactive contact with members and coordination of collections efforts.

This position covers delinquency management, settlement processing, loan modification support, and vendor coordination, with a schedule of Monday–Friday 10:00am–6:00pm, plus every third Saturday. Training and development duties may be included.