Consumer Collector

PSECU; State College (Centre County); Hybrid; USD 36,000 - 48,000; Full time

Job summary

PSECU in State College, PA is seeking a Consumer Collector to proactively recover delinquent unsecured loans while following policy and applicable laws. You will handle member contacts, analyze accounts, and coordinate settlements and payment plans.

The role requires strong communication skills, attention to detail, and the ability to work within a structured collections program. Monday–Friday 10:00am–6:00pm with occasional Saturday shifts.

Qualifications

• Handles incoming member contacts (calls, emails, etc.) and makes outbound contacts.
• Delinquency management: analyzes and maintains past-due accounts to prevent further delinquency.
• Researches and analyzes accounts using collections software and other sources.
• Counsels members on reduced and deferred payments while ensuring compliance.

Responsibilities

• Handle member contacts and outbound calls.
• Process delinquency management and accounts research.
• Assist in training new staff and coordinate with third-party vendors.
• Maintain compliance with state and federal collection laws.

Skills

Customer communication

Debt collection

Problem solving

Education

High School Diploma

Tools

Collections software

Job description

## Consumer CollectorApply: This position has a minimum onsite expectation of 1 day per week or as needed: Harrisburg, PA: Indiana, PA: State College, PA: Full time: Posted Yesterday: JR101022**Members Achieve More** isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...The Consumer Collector is responsible for conducting collection functions to reduce overall delinquency and prevent losses. Consumer Collectors will work to proactively reduce delinquency in the unsecured loan portfolio in accordance with the Credit Union’s policies and procedures while maintaining compliance with all state and federal collection laws and regulations. This position performs outreach to members with delinquent unsecured loans, and other departmental duties including but not limited to charge-off loan processing, settlement maintenance, loan modification processing, account maintenance, and other unsecured account functions. Schedule: Monday - Friday, 10:00am - 6:00pm. Every third Saturday, 8:00am -. 4:00pm with one weekday off that week.In this position, you will* Member Contacts: Handles incoming member contacts (calls, emails, etc.) and makes outbound calls. Processes legal collections work. Remains proficient in various areas of collections.* Delinquency Management: Manages delinquent accounts according to Collection Policy and Procedures. Analyzes and maintains past-due consumer loans to prevent further delinquency. Researches and analyzes accounts using collections software and other sources. Counsels members on reduced and deferred payments.* Legal Compliance and Risk Management: Ensure compliance with relevant laws and regulations and manage risks within assigned responsibilities.* Vendor Interaction: Ensures satisfactory work production with third-party vendors.* Training and Development: Assist in training new staff.* Other duties as assigned.**Qualifications:**High School (Required)Any equivalent combination of experience and education. | Required