Consumer Collector

PSECU; Harrisburg (Dauphin County); On-site; USD 36,000 - 52,000; Full time

Job summary

PSECU is seeking a Consumer Collector to help reduce delinquency in unsecured loans, handling member outreach and ensuring compliance with applicable laws. The role involves proactive contact with members and coordination of collections efforts.

This position covers delinquency management, settlement processing, loan modification support, and vendor coordination, with a schedule of Monday–Friday 10:00am–6:00pm, plus every third Saturday. Training and development duties may be included.

Qualifications

• High school diploma or equivalent required.
• Experience in collections or customer service preferred.
• Experience using collections software or similar tools is a plus.

Responsibilities

• Handles incoming member contacts (calls, emails, etc.) and makes outbound calls.
• Processes delinquency-related tasks and works to reduce delinquency in unsecured loans.
• Ensures compliance with applicable laws and regulations and manages risk within responsibilities.
• Interacts with third-party vendors to ensure satisfactory work production.
• Assists in training new staff and performs other duties as assigned.

Skills

Member Contacts

Delinquency Management

Legal Compliance

Vendor Interaction

Training & Development

Education

High School (Required)

Job description

Members Achieve More isn’t just a tagline for us, it’s part of everything we do! We’re looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that’s remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on…

The Consumer Collector is responsible for conducting collection functions to reduce overall delinquency and prevent losses. Consumer Collectors will work to proactively reduce delinquency in the unsecured loan portfolio in accordance with the Credit Union’s policies and procedures while maintaining compliance with all state and federal collection laws and regulations. This position performs outreach to members with delinquent unsecured loans, and other departmental duties including but not limited to charge-off loan processing, settlement maintenance, loan modification processing, account maintenance, and other unsecured account functions.

Schedule: Monday - Friday, 10:00am - 6:00pm. Every third Saturday, 8:00am -. 4:00pm with one weekday off that week.

In this position, you will

• Member Contacts: Handles incoming member contacts (calls, emails, etc.) and makes outbound calls. Processes legal collections work. Remains proficient in various areas of collections.
• Delinquency Management: Manages delinquent accounts according to Collection Policy and Procedures. Analyzes and maintains past-due consumer loans to prevent further delinquency. Researches and analyzes accounts using collections software and other sources. Counsels members on reduced and deferred payments.
• Legal Compliance and Risk Management: Ensure compliance with relevant laws and regulations and manage risks within assigned responsibilities.
• Vendor Interaction: Ensures satisfactory work production with third-party vendors.
• Training and Development: Assist in training new staff.
• Other duties as assigned.

Qualifications:

High School (Required)

Any equivalent combination of experience and education.| Required