Delinquency & Payments Specialist - Hybrid

Myconsumers; Lake Forest (IL); Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Hybrid on-site/remote work

Annual bonus

Medical benefits

401(k)

Job summary

Consumers Credit Union in Lake Forest, IL is seeking a Collector to support early-stage delinquency cases. The role focuses on communicating options, arranging payments, and guiding members toward resolution with a service-first mindset.

The position offers a hybrid schedule (two days onsite, three days remote) and requires strong communication skills, reliability, and bilingual English/Spanish abilities are preferred.

Qualifications

• High school diploma or GED is required.
• 1 year in banking, financial services, customer service, collections, or related field; 4+ years preferred.
• Bi-lingual English and Spanish is preferred.
• Strong customer service and communication skills.
• Ability to manage multiple priorities and organize daily work independently.
• Dependability, reliability, and consistent attendance.
• Comfort handling sensitive, challenging, or occasionally difficult member conversations.
• Proficiency with computers and Microsoft Office applications.
• Ability to learn new systems and processes.
• Strong analytical and account-review skills.
• Proactive mindset and willingness to identify process improvements.

Responsibilities

• Communicate professionally with members through inbound and outbound calls regarding past-due payments.
• Help members bring accounts current by explaining payment options and establishing appropriate payment arrangements.
• Educate members on online banking, payment tools, and other available resources.
• Manage early-stage delinquent accounts for auto loans, credit cards, and home equity lines of credit.
• Maintain accurate documentation of member conversations, account status, payment arrangements, and collection activity.
• Review assigned queues and cases to ensure accounts and required follow-up activities remain current.
• Assist with repossession-related cases, including member notification and explanation of available options.
• Respond promptly and professionally to collection-related emails from members and external organizations.
• Monitor member payment activity and share relevant trends with management.
• Collaborate with other departments to improve processes and contribute to departmental projects and organizational goals.

Skills

Customer service

Communication

Bilingual English/Spanish

Multitasking

MS Office

Education

High school diploma or GED

Tools

MS Office

Job description

Consumers Credit Union in Lake Forest, IL is seeking a Collector to support early-stage delinquency cases. The role focuses on communicating options, arranging payments, and guiding members toward resolution with a service-first mindset.

The position offers a hybrid schedule (two days onsite, three days remote) and requires strong communication skills, reliability, and bilingual English/Spanish abilities are preferred.