Delinquency Resolution & Collections Specialist

PSECU; State College (Centre County); Hybrid; USD 36,000 - 48,000; Full time

Job summary

PSECU in State College, PA is seeking a Consumer Collector to proactively recover delinquent unsecured loans while following policy and applicable laws. You will handle member contacts, analyze accounts, and coordinate settlements and payment plans.

The role requires strong communication skills, attention to detail, and the ability to work within a structured collections program. Monday–Friday 10:00am–6:00pm with occasional Saturday shifts.

Qualifications

• Handles incoming member contacts (calls, emails, etc.) and makes outbound contacts.
• Delinquency management: analyzes and maintains past-due accounts to prevent further delinquency.
• Researches and analyzes accounts using collections software and other sources.
• Counsels members on reduced and deferred payments while ensuring compliance.

Responsibilities

• Handle member contacts and outbound calls.
• Process delinquency management and accounts research.
• Assist in training new staff and coordinate with third-party vendors.
• Maintain compliance with state and federal collection laws.

Skills

Customer communication

Debt collection

Problem solving

Education

High School Diploma

Tools

Collections software

Job description

PSECU in State College, PA is seeking a Consumer Collector to proactively recover delinquent unsecured loans while following policy and applicable laws. You will handle member contacts, analyze accounts, and coordinate settlements and payment plans.

The role requires strong communication skills, attention to detail, and the ability to work within a structured collections program. Monday–Friday 10:00am–6:00pm with occasional Saturday shifts.