Impactful 911 Emergency Communications Dispatcher

National Public Safety Careers; Post Falls (ID); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Training opportunities

Job summary

National Public Safety Careers seeks a dedicated 911 Call Taker in Post Falls, Idaho. You will answer emergency and nonemergency lines, verify locations, and relay concise information to dispatch teams to ensure rapid response.

The role requires strong listening, accurate typing, and the ability to follow structured procedures. Training will cover procedures and authorized pre-arrival instructions for callers in distress.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller details.
• Identify nature and urgency using approved questions.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training.

Skills

Active listening

Typing speed

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

Dispatch software

Call-tracking systems

Job description

National Public Safety Careers seeks a dedicated 911 Call Taker in Post Falls, Idaho. You will answer emergency and nonemergency lines, verify locations, and relay concise information to dispatch teams to ensure rapid response.

The role requires strong listening, accurate typing, and the ability to follow structured procedures. Training will cover procedures and authorized pre-arrival instructions for callers in distress.