Emergency Call Taker: Calm, Quick-Thinking Dispatcher

National Public Safety Careers; Boise (ID); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continued training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker roles in Boise City, ID. Call Takers are the first point of contact for emergencies, asking targeted questions, verifying locations, and documenting details for dispatch teams.

Responsibilities include handling incoming lines, confirming incident data, and entering information into approved systems. Candidates should have strong listening, typing, and communication skills, with the ability to follow established

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service or public safety experience is helpful but not always required.
• Strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker roles in Boise City, ID. Call Takers are the first point of contact for emergencies, asking targeted questions, verifying locations, and documenting details for dispatch teams.

Responsibilities include handling incoming lines, confirming incident data, and entering information into approved systems. Candidates should have strong listening, typing, and communication skills, with the ability to follow established