Critical 911 Dispatcher - Save Lives Under Pressure

County Emergency Communications; Post Falls (ID); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Idaho seeks 911 Emergency Dispatchers to connect callers with responders, handle calls, gather details, and coordinate police, fire, or EMS per procedures. The role requires calm communication, attention to detail, and the ability to manage multiple systems; responsibilities include verifying locations, documenting information, and relaying accuracy.

Training and certifications may be required; overtime and shift work are common.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing speed

Clear communication

Multi-tasking

Telephone etiquette

Education

High school diploma or GED

Tools

CAD systems

Computer-aided dispatch

Job description

County Emergency Communications in Idaho seeks 911 Emergency Dispatchers to connect callers with responders, handle calls, gather details, and coordinate police, fire, or EMS per procedures. The role requires calm communication, attention to detail, and the ability to manage multiple systems; responsibilities include verifying locations, documenting information, and relaying accuracy.

Training and certifications may be required; overtime and shift work are common.