Impactful 911 Dispatcher: Calm, Coordinated Emergency Response

County Emergency Communications; Belsano (PA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Job summary

County Emergency Communications in Belsano, PA seeks 911 Emergency Dispatcher opportunities. Dispatchers connect the public with responders, receive emergency and nonemergency calls, confirm locations, and relay critical information using multiple systems.

A high school diploma is commonly required; some agencies seek experience or current certifications. You will work rotating shifts, possibly overtime, and must maintain calm, accurate typing, and active listening under pressure.

Qualifications

• A high school diploma or GED is commonly required.
• Some agencies recruit entry-level applicants, while others require certifications.
• Useful skills include accurate typing, active listening, and clear speech.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Calm under pressure

Information organization

Education

High school diploma or GED

Job description

County Emergency Communications in Belsano, PA seeks 911 Emergency Dispatcher opportunities. Dispatchers connect the public with responders, receive emergency and nonemergency calls, confirm locations, and relay critical information using multiple systems.

A high school diploma is commonly required; some agencies seek experience or current certifications. You will work rotating shifts, possibly overtime, and must maintain calm, accurate typing, and active listening under pressure.