911 Emergency Dispatcher — Calm, Rapid Response for Critical Calls

911 Emergency Communications; Beyer (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Beyer, PA seeks emergency dispatchers to connect callers with police, fire, or medical responders. You will gather information, verify locations, and coordinate resources per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while documenting and relaying information accurately. Training and potential shifts, including overtime, are typical in this field.

Qualifications

• High school diploma or GED required; some agencies may require testing or specific certifications.
• Strong typing and listening skills with the ability to stay calm under pressure.
• Proven ability to organize information quickly and communicate clearly under stress.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications in Beyer, PA seeks emergency dispatchers to connect callers with police, fire, or medical responders. You will gather information, verify locations, and coordinate resources per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while documenting and relaying information accurately. Training and potential shifts, including overtime, are typical in this field.