Impactful 911 Call Taker — Start a Life-Saving Career

Public Safety Dispatch Network; Crandall (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Crandall, TX is seeking 911 Call Takers to answer incoming emergency and nonemergency lines, confirm locations, and relay information to dispatchers.

Successful candidates will have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and background checks apply, with rotating shifts possible.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers stay focused on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Crandall, TX is seeking 911 Call Takers to answer incoming emergency and nonemergency lines, confirm locations, and relay information to dispatchers.

Successful candidates will have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and background checks apply, with rotating shifts possible.