Emergency 911 Call Taker — Impactful, Rotating Shifts

Public Safety Dispatch Network; Texas; On-site; USD 37,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Scurry, TX, seeks 911 Call Takers to handle emergency and non-emergency lines. You will verify locations, obtain callback information, and document details for dispatch personnel to coordinate responses.

Requirements include a high school diploma and strong listening, typing, and verbal communication skills. You will follow structured procedures, undergo assessments, and may train for certifications. Shifts may include nights, weekends, and overtime.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Ability to use call-processing or dispatch software.
• Eligibility and background checks as required by agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential information and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening

Typing accuracy

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Scurry, TX, seeks 911 Call Takers to handle emergency and non-emergency lines. You will verify locations, obtain callback information, and document details for dispatch personnel to coordinate responses.

Requirements include a high school diploma and strong listening, typing, and verbal communication skills. You will follow structured procedures, undergo assessments, and may train for certifications. Shifts may include nights, weekends, and overtime.