Emergency Call Taker: Start a Critical Public Safety Career

Regional 911 Intake Solutions; Southmayd (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

Regional 911 Intake Solutions in Southmayd, TX seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations and callback information, and document details for dispatch teams with adherence to established protocols.

Successful candidates typically have a high school diploma or equivalent, and experience in customer service or public safety is helpful. Training, certification, and shift work may be required as part of the appointment.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in Southmayd, TX seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations and callback information, and document details for dispatch teams with adherence to established protocols.

Successful candidates typically have a high school diploma or equivalent, and experience in customer service or public safety is helpful. Training, certification, and shift work may be required as part of the appointment.