Impactful 911 Call Taker & Public Safety Operator

Regional 911 Intake Solutions; New Bethlehem (PA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in New Bethlehem, PA seeks dedicated 911 Call Takers to serve the community. You will listen, extract essential details, and document information for dispatchers, ensuring accurate incident data and calm caller interaction.

This role supports around-the-clock operations; training, certifications, and background checks apply, with opportunities to advance within public safety communications.

Qualifications

• High school diploma or equivalent is required.
• Strong listening and clear verbal communication are essential.
• Ability to follow structured procedures and maintain calm under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedural following

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in New Bethlehem, PA seeks dedicated 911 Call Takers to serve the community. You will listen, extract essential details, and document information for dispatchers, ensuring accurate incident data and calm caller interaction.

This role supports around-the-clock operations; training, certifications, and background checks apply, with opportunities to advance within public safety communications.