911 Emergency Call Taker (24/7 Public Safety)

Regional 911 Intake Solutions; Beyer (PA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers for Beyer, PA to listen, assess, and document emergency information while guiding responders. You will work from a center, handle focused questions, verify locations, and enter data into dispatch software following established procedures.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, clear communication, and the ability to follow structured instructions. Training is provided.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers for Beyer, PA to listen, assess, and document emergency information while guiding responders. You will work from a center, handle focused questions, verify locations, and enter data into dispatch software following established procedures.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, clear communication, and the ability to follow structured instructions. Training is provided.