Impactful 911 Call Taker – Public Safety

Regional 911 Intake Solutions; Blue Ridge Summit (PA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Pennsylvania seeks 911 Call Takers to be the first contact for emergency callers, gather essential details, and document information for dispatch.

Duties include answering calls, confirming incident location, entering data into systems, and forwarding information to dispatch. Rotating shifts, weekends, holidays, and overtime may apply; benefits such as health insurance and retirement contributions depend on appointment type and schedule.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Customer service or call-center experience beneficial.
• Dispatch or public-safety experience preferred but not required.

Responsibilities

• Answer incoming emergency calls and nonemergency lines
• Confirm incident location and callback information
• Collect and document required information for dispatch
• Enter details into call-processing software
• Forward information to the appropriate dispatch function

Skills

Active listening

Typing speed

Verbal communication

Follow procedures

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Pennsylvania seeks 911 Call Takers to be the first contact for emergency callers, gather essential details, and document information for dispatch.

Duties include answering calls, confirming incident location, entering data into systems, and forwarding information to dispatch. Rotating shifts, weekends, holidays, and overtime may apply; benefits such as health insurance and retirement contributions depend on appointment type and schedule.