911 Call Taker — Core Emergency Communications Role

Regional 911 Intake Solutions; Brownstown (Cambria County); In loco; USD 35.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

Regional 911 Intake Solutions in Brownstown, PA seeks a dedicated 911 Call Taker to manage emergency and nonemergency lines, verify locations, and document critical data for dispatch coordination.

The role requires strong listening, clear verbal communication, and the ability to follow established procedures, with ongoing training and potential shift work typical for public safety operations.

Competenze

• High school diploma or equivalent is required.
• Strong listening and accurate typing skills are essential.
• Clear verbal communication is required for safety and efficiency.
• Ability to follow structured procedures and assessments are needed.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Conoscenze

Active listening

Typing

Verbal communication

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Regional 911 Intake Solutions in Brownstown, PA seeks a dedicated 911 Call Taker to manage emergency and nonemergency lines, verify locations, and document critical data for dispatch coordination.

The role requires strong listening, clear verbal communication, and the ability to follow established procedures, with ongoing training and potential shift work typical for public safety operations.