Impactful 911 Call Taker — Public Safety Dispatcher

National Public Safety Careers; Fort Myers (FL); On-site; USD 36,000 - 60,000; Full time

Job summary

National Public Safety Careers seeks qualified 911 Call Takers for opportunities in Cape Coral, Florida. Applicants should be prepared for on-site duties, rotating shifts, and completing call-taking training to support emergency response teams.

Typical duties include handling emergency and nonemergency lines, verifying locations, entering data into dispatch systems, and delivering pre-arrival instructions when trained. Background checks and certifications may apply.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, typing, and communication skills.
• Ability to follow structured procedures and work with dispatch systems.
• Customer service or call center experience is helpful.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks qualified 911 Call Takers for opportunities in Cape Coral, Florida. Applicants should be prepared for on-site duties, rotating shifts, and completing call-taking training to support emergency response teams.

Typical duties include handling emergency and nonemergency lines, verifying locations, entering data into dispatch systems, and delivering pre-arrival instructions when trained. Background checks and certifications may apply.