Emergency Communications Specialist 911 Call Taker

National Public Safety Careers; Mount Plymouth (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Plymouth, FL. The role involves handling emergency and non-emergency calls, confirming locations, and documenting details for dispatch teams.

It requires strong listening, accurate typing, and clear verbal communication, with training and certifications provided. Responsibilities include processing information into dispatch software, coordinating with responders, and delivering pre-arrival instructions when appropriate.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening and typing skills are essential.
• Clear verbal communication is required for accurate information gathering.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers in Plymouth, FL. The role involves handling emergency and non-emergency calls, confirming locations, and documenting details for dispatch teams.

It requires strong listening, accurate typing, and clear verbal communication, with training and certifications provided. Responsibilities include processing information into dispatch software, coordinating with responders, and delivering pre-arrival instructions when appropriate.