911 Call Taker - Critical Communications Specialist

National Public Safety Careers; Plantation (FL); Sur place; USD 38 000 - 62 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers invites applications for 911 Call Taker opportunities in Plantation, FL. The role involves taking emergency calls, confirming locations, and entering data into dispatch software. Training and certifications are provided, with potential rotating shifts and 24-hour operations.

Applicants typically need a high school diploma or GED, with customer service experience helpful. Strong listening, accurate typing, and clear communication are essential traits for success in

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or call-center experience is helpful but not always required.
• Strong listening and clear verbal communication are essential.

Responsabilités

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide essential pre-arrival instructions within training.

Connaissances

Active listening

Typing speed

Verbal communication

Following procedures

Call-processing software

Formation

High School Diploma or GED

Outils

Dispatch software

Description du poste

National Public Safety Careers invites applications for 911 Call Taker opportunities in Plantation, FL. The role involves taking emergency calls, confirming locations, and entering data into dispatch software. Training and certifications are provided, with potential rotating shifts and 24-hour operations.

Applicants typically need a high school diploma or GED, with customer service experience helpful. Strong listening, accurate typing, and clear communication are essential traits for success in