911 Call Taker & Emergency Communications Specialist

Public Safety Dispatch Network; Captiva (FL); Vor Ort; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Retirement Contributions

Paid Leave

Employee Assistance Programs

Continuing Training

Zusammenfassung

Public Safety Dispatch Network is seeking 911 Call Takers in Captiva, FL. This role involves taking emergency calls, verifying locations, and documenting information for dispatch coordination. Training and certifications guide the scope of pre-arrival instructions and resource access.

Ideal candidates have strong listening skills, accurate typing, and clear verbal communication. Prior customer service or public safety experience is helpful, though not always required, with rotating shifts and

Qualifikationen

• High school diploma or equivalent required.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication required.

Aufgaben

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Active listening

Accurate typing

Clear verbal communication

Ausbildung

High school diploma or GED

Jobbeschreibung

Public Safety Dispatch Network is seeking 911 Call Takers in Captiva, FL. This role involves taking emergency calls, verifying locations, and documenting information for dispatch coordination. Training and certifications guide the scope of pre-arrival instructions and resource access.

Ideal candidates have strong listening skills, accurate typing, and clear verbal communication. Prior customer service or public safety experience is helpful, though not always required, with rotating shifts and