Impactful 911 Call Taker: 24/7 Emergency Support

National Public Safety Careers; Orange Lake (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers presents an opportunity to work as a 911 Call Taker in Orange Lake, FL. The role involves handling emergency and nonemergency calls, confirming locations, and entering information into dispatch systems.

Candidates should be prepared for 24/7 operations and rotating shifts. Qualifications emphasize a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• Strong listening and communication skills required.
• Typing accuracy and speed essential for record entries.
• Ability to follow scripted procedures and adapt to protocols.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Telephone systems

Job description

National Public Safety Careers presents an opportunity to work as a 911 Call Taker in Orange Lake, FL. The role involves handling emergency and nonemergency calls, confirming locations, and entering information into dispatch systems.

Candidates should be prepared for 24/7 operations and rotating shifts. Qualifications emphasize a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.