911 Call Taker: Emergency Communications Specialist

Public Safety Dispatch Network; Matlacha Isles-Matlacha Shores (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking qualified applicants for 911 Call Taker opportunities in Matlacha, FL. The role involves taking emergency and nonemergency calls, verifying caller information, and entering data into dispatch software.

Schedule and appointment type depend on the agency’s vacancy. Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network is seeking qualified applicants for 911 Call Taker opportunities in Matlacha, FL. The role involves taking emergency and nonemergency calls, verifying caller information, and entering data into dispatch software.

Schedule and appointment type depend on the agency’s vacancy. Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills.