911 Call Taker — Critical Public Safety Communicator

National Public Safety Careers; Estero (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers in Estero, FL to handle emergency and non-emergency lines with professional care. You will verify locations, collect callback details, and enter information into dispatch software while following approved procedures.

Successful candidates typically possess a high school diploma and strong listening, typing, and verbal communication skills; prior customer service or public safety experience is beneficial.

Qualifications

• High school diploma or equivalent is required.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Customer service or public safety experience is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.

Skills

Active listening

Typing

Verbal communication

Education

High School Diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks 911 Call Takers in Estero, FL to handle emergency and non-emergency lines with professional care. You will verify locations, collect callback details, and enter information into dispatch software while following approved procedures.

Successful candidates typically possess a high school diploma and strong listening, typing, and verbal communication skills; prior customer service or public safety experience is beneficial.