Emergency Call Taker: 24/7 Public Safety Support

National Public Safety Careers; Intercession City (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continued training

Job summary

National Public Safety Careers seeks 911 Call Taker opportunities in Intercession City, FL. The role involves handling emergency lines, confirming locations, and entering information into dispatch systems. Training and certification are required to provide accurate pre-arrival guidance.

Applicants should have strong listening, typing, and verbal communication skills, plus the ability to follow structured procedures. Shifts may include nights, weekends, and holidays, depending on staffing needs.

Qualifications

• High school diploma or equivalent required.
• Previous call-taking, customer service, or public safety experience beneficial.
• Ability to follow structured procedures and complete assessments as required by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller details
• Use approved questions to identify nature and urgency
• Enter details into call-processing or dispatch software
• Forward incident information to dispatch promptly
• Guide distressed callers with approved instructions and language-access resources
• Provide pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing speed

Clear verbal communication

Decision making

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers seeks 911 Call Taker opportunities in Intercession City, FL. The role involves handling emergency lines, confirming locations, and entering information into dispatch systems. Training and certification are required to provide accurate pre-arrival guidance.

Applicants should have strong listening, typing, and verbal communication skills, plus the ability to follow structured procedures. Shifts may include nights, weekends, and holidays, depending on staffing needs.