Emergency 911 Call Taker — Immediate Crisis Support

Regional 911 Intake Solutions; Flemington (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers to handle emergency and nonemergency calls. The role emphasizes confirming locations, gathering caller details, and using structured questions to assess urgency while documenting information for dispatch teams.

Candidates should have strong listening skills, precise typing, and clear verbal communication, with training to apply pre-arrival instructions and accessibility resources as needed.

Qualifications

• Strong listening comprehension
• Accurate typing
• Clear verbal communication
• Ability to follow structured procedures

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers to handle emergency and nonemergency calls. The role emphasizes confirming locations, gathering caller details, and using structured questions to assess urgency while documenting information for dispatch teams.

Candidates should have strong listening skills, precise typing, and clear verbal communication, with training to apply pre-arrival instructions and accessibility resources as needed.